Position Overview

We are seeking a skilled Deskside Engineer with experience supporting IT operations in a manufacturing environment. This role will provide onsite technical support for end-users, ensuring the stability, security, and efficiency of IT systems critical to manufacturing processes.

The ideal candidate should have hands-on experience in Windows desktop and server administration, troubleshooting hardware and software issues, and working in a fast-paced, high-demand production setting. Strong problem-solving skills, a proactive mindset, and a customer-focused approach are essential.

Key Responsibilities

  • Provide onsite deskside support in a manufacturing environment, ensuring minimal disruption to production operations.

  • Troubleshoot and resolve issues related to Windows 10/11 desktops, laptops, printers, scanners, and industrial IT devices.

  • Support and maintain IT systems in manufacturing areas, including workstations, production PCs, label printers, and specialized equipment.

  • Install, configure, and maintain Windows Server 2016/2019/2022 and Windows desktop environments.

  • Manage and support Active Directory (AD), including user/group management, GPOs, and authentication troubleshooting.

  • Use administration tools such as SCCM, Intune, PowerShell, Event Viewer, and Performance Monitor for system maintenance and automation.

  • Resolve networking issues related to TCP/IP, DNS, DHCP, VPN, and wired/wireless connectivity within the production floor.

  • Provide technical support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

  • Manage and implement IT security policies within the manufacturing environment, ensuring compliance with security standards.

  • Support remote access solutions, including RDP, Citrix, or VMware Horizon, for remote users and manufacturing engineers.

  • Assist in IT asset management, ensuring proper tracking and lifecycle management of manufacturing-related IT hardware and software.

  • Document incidents, solutions, and knowledge base articles for continuous improvement.

  • Follow ITIL-based service management processes, ensuring proper ticket handling, escalation, and SLA compliance.

Required Qualifications & Skills

  • 3+ years of experience in deskside/IT support, with a focus on manufacturing or industrial environments.

  • Experience supporting IT operations in a factory, production plant, or regulated manufacturing setting.

  • Driving license and own transport is essential.

  • Strong expertise in Windows 10/11 and Windows Server 2016/2019/2022 administration.

  • Proficiency in administration tools (SCCM, Intune, PowerShell, AD, Group Policy, Event Viewer).

  • Hands-on experience troubleshooting and maintaining IT hardware (desktops, laptops, industrial PCs, label printers, barcode scanners, networked production equipment).

  • Knowledge of IT security best practices, including endpoint protection and access controls in a manufacturing environment.

  • Experience with IT support in high-availability settings, where downtime affects production.

  • Strong communication skills with a customer-focused approach.

  • Experience working in an ITIL-based service environment is a plus.

Work Environment & Additional Information

  • Onsite role with direct support for manufacturing and production teams.

  • On-call support required on a rotated basis for critical incidents or scheduled maintenance.

  • Occasional travel between office and manufacturing sites may be required.

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