GLIMS

Role Overview

We are seeking a GLIMS / LIMS Support Analyst to support laboratory systems used within a regulated pharmaceutical / life sciences environment. The role involves providing application support, troubleshooting system issues, managing user access, supporting lab workflows, and ensuring compliance with GMP, CSV, and data integrity requirements.

Key Responsibilities

• Provide day-to-day support for GLIMS / LIMS applications used by QC and laboratory teams.

• Troubleshoot incidents, service requests, and system errors related to sample management, test results, workflows, and reporting.

• Manage user access, roles, permissions, and basic system administration activities.

• Support laboratory instrument interfaces and investigate connectivity or data transfer issues.

• Work with QC, QA, IT, and business users to gather requirements and resolve system issues.

• Document incidents, root cause analysis, change requests, and support activities.

• Assist with GLIMS configuration, master data updates, templates, specifications, and test methods.

• Support validation activities including test scripts, UAT, IQ/OQ/PQ documentation, and change control.

• Ensure compliance with GMP, 21 CFR Part 11, ALCOA+, and data integrity standards.

• Support system upgrades, patches, enhancements, and release testing.

• Create and maintain SOPs, work instructions, and training documentation.

• Liaise with vendors and internal technical teams for issue resolution.

Required Skills & Experience

• Experience supporting GLIMS, LIMS, LabWare, STARLIMS, Empower, or similar laboratory systems.

• Understanding of pharmaceutical QC laboratory processes.

• Knowledge of GMP, CSV, validation, and data integrity principles.

• Experience with incident management, change control, and documentation.

• Ability to troubleshoot application and workflow issues.

• Strong communication skills with business and technical stakeholders.

• Experience working in regulated pharma, biotech, or life sciences environments.

Desirable Skills

• Experience with instrument integration.

• SQL knowledge for basic data checks and reporting.

• Familiarity with ServiceNow, Jira, or similar ticketing tools.

• Experience creating SOPs, validation documents, and test scripts.

• Knowledge of sample lifecycle, stability testing, batch release, and QC workflows.

Qualifications

• Degree in IT, Computer Science, Life Sciences, Chemistry, Biotechnology, or related discipline.

• 2+ years of experience in LIMS / GLIMS support or laboratory systems support.