Lab Systems Support Analyst

Job Overview

We are seeking a skilled Lab Systems Support Analystto provide on-site and remote support for laboratory systems at a leading life sciences manufacturing site in La Verne. The ideal candidate will have hands-on experience with Electronic Lab Notebook (ELN)systems and working knowledge of Laboratory Execution Systems (LES), supporting day-to-day lab operations, troubleshooting, and system enhancements.

Key Responsibilities

• Provide functional and technical support for ELN systemsused in laboratory environments

• Support LES applications, including user access, workflow execution, and issue resolution

• Act as the primary point of contact for lab users for system-related queries and incidents

• Perform system configuration, maintenance, and troubleshooting for ELN and LES platforms

• Collaborate with QA, IT, and lab teams to ensure compliance with SOPs and regulatory standards

• Assist in system upgrades, validation activities, and documentation (IQ/OQ/PQ where required)

• Monitor system performance and ensure minimal downtime for lab operations

• Create and maintain user guides, SOPs, and training materials

Required Skills & Experience

• Strong experience supporting Electronic Lab Notebook (ELN)systems (e.g., LabWare, Benchling, BIOVIA, etc.)

• Basic to intermediate knowledge of Laboratory Execution Systems (LES)

• Experience in a GxP / regulated environment(Pharma or Biotech preferred)

• Understanding of laboratory workflows and data management processes

• Experience with incident management tools and ticketing systems

• Strong troubleshooting and analytical skills

Preferred Qualifications

• Experience working in pharmaceutical or biotech environments

• Exposure to system validation and compliance processes

• Familiarity with LIMS, CDS, or other lab systems is a plus

• Excellent communication and stakeholder management skills

Key Competencies

• Problem-solving mindset

• Ability to work in a fast-paced lab environment

• Strong attention to detail and compliance

• Team collaboration and user support focus