Service Desk Engineer

Job Title: Level 2 Deskside Support Engineer

Location: Cork (Onsite)
Type: Full-time | Permanent

Job Summary:

We are looking for a skilled Level 2 Deskside Support Engineer to provide advanced onsite technical support to end-users in our Cork office. This role requires a strong understanding of desktop environments, hardware diagnostics, and application troubleshooting.

Key Responsibilities:

• Provide hands-on support for hardware (desktops, laptops, printers, mobile devices)

• Handle escalated issues from Level 1 and resolve more complex incidents

• Install, configure, and troubleshoot Windows operating systems, business applications, and security software

• Maintain, upgrade, and repair IT assets and peripherals

• Support remote access tools (VPN, Citrix, remote desktop)

• Collaborate with infrastructure, network, and application teams as needed

• Maintain documentation and update asset management systems

Requirements:

• 2-4 years of experience in Deskside/IT Support

• Proficiency in Windows 10/11, Active Directory, and Office 365

• Strong troubleshooting skills with desktop hardware and software

• Familiarity with SCCM, Intune, or similar device management tools

• Strong interpersonal and communication skills

• Relevant IT certifications (CompTIA A+, Microsoft, etc.) preferred